Q1: Is your equipment standard or custom?
A: We are a professional custom equipment manufacturer, specializing in fully automatic packaging equipment tailored to your product.
Q2: What do we need to provide before we can get a quote?
A: Since the equipment is customized to your requirements, it would be helpful if you could provide samples of the bottles/caps/labels/boxes, as well as filling volume and production capacity, or your workshop layout, if available. The more detailed the information, the more accurate the quote. After the order is confirmed and the equipment is completed, sufficient samples will need to be sent to us for machine design, testing, and operation.
Q3: What is your packaging? How is it shipped?
A: Before shipment, the equipment will be treated with anti-rust oil, wrapped in film to protect against moisture, reinforced with belts, and packed in plywood boxes suitable for sea and air transport.
Q4: How long does it take for the equipment to be delivered?
A: Typically, it takes approximately 60 business days after receiving the deposit and samples.
Q5: Is a manual available for the equipment?
A: After the equipment is completed, instructions will be emailed to the customer, and instructions can be provided in the customer's local language upon request.
Q6: How do we install the device after receiving it?
A: We will label the device's connections and provide an installation video. The video will make installation very easy for customers. We will also provide online instructions if needed. If the device is complex and the customer cannot handle it themselves, we can dispatch a technician to provide on-site installation.
Q7: How do you provide after-sales service?
A: The device is provided with one year of free after-sales service from the date of shipment, and lifetime after-sales service is provided. We can provide assistance through online videos, or dispatch an engineer to your site upon request.